All Systems Operational

Uptime over the past 90 days. View historical uptime.
Diamond Operational
90 days ago
100.0 % uptime
Today
PetCloud Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Non-Production Operational
Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
PetCloud Page Load Time
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Diamond Web Page Load Time
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PetCloud Response Time
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Diamond Web Response Time
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Diamond Business Response Time
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Diamond Error Rate
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PetCloud Error Rate
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Dec 21, 2025

No incidents reported today.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
VPN Connectivity
Resolved - The VPN client connectivity issue has been resolved. Cisco TAC referred to the issue as a vendor-side “glitch.” Their working conclusion is that the behavior was aligned with the Smart Call Home process misbehaving and contributing to instability. We are treating that as the leading cause and are performing follow-up log reviews with Cisco to confirm.
Dec 12, 11:56 CST
Investigating - We are currently experiencing an issue with VPN connectivity. Our team is aware of the problem and actively investigating the cause.
We’ll provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Dec 12, 08:12 CST
Dec 11, 2025
Microsoft Updates - C61 Environments
Completed - The scheduled maintenance has been completed.
Dec 11, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 03:00 CST
Scheduled - The Azure team will be applying Microsoft updates tonight to the following C61 environments. To complete the installation process, the servers will be restarted and back online by 7:00 am CT.

• Test-4
• CPSC Environments
• PowerBI


Please report any conflicts, otherwise we will move forward with the Microsoft updates.

Thank you,

Azure Team
Dec 10, 13:29 CST
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025
Microsoft Updates - C61 Environments
Completed - The scheduled maintenance has been completed.
Dec 7, 07:49 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 04:00 CST
Scheduled - The Azure team will be applying Microsoft updates after 4:00 am CT on Sunday morning to the following C61 environments. To complete the installation process, the servers will be restarted and back online by 7:00 am CT on Sunday morning. No downtime is expected during this maintenance period.

• Prod-Bus-1
• Prod-Bus-2
• Prod-Web-1
• Prod-Web-2
• Prod-SQL-1
• Prod-SQL-2

Please report any conflicts, otherwise we will move forward with the Microsoft updates.

Thank you,

Azure Team
Dec 3, 10:31 CST
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